Tickets

Tickets

SSMCM allows you to display open tickets in an external ticket manager associated with a project.

Ticketing managers supported

For now, the only ticketing managers supported are the following:

• Jira / Service Desk
• ServiceNow

In this way, it presents a list of open tickets where you can see the following information:

• Account ID
• Account Name
• Ticket Manager
• Project key
• Ticket key
• Nick of the credor
• Name of credor
• Creator's email
• Nick of the person in charge
• Name of the person in charge
• Email of the person in charge
• Status *Description
• Date of creation
• Date updated

As the list only presents some columans by default, we can see the extended information of each ticket in a modal.